privacy policy content
overview
navan ("we", "us", or "our") operates the website navanpet.com and associated services (the "service"). this privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
please read this policy carefully. if you disagree with its terms, please discontinue use of the site.
the short version: we collect information you give us when you buy something or sign up. we use it to fulfil your order, improve our service, and communicate with you. we do not sell your personal data to third parties for their own marketing purposes.
what we collect
we collect information in the following ways:
information you provide directly
- name, email address, shipping and billing address, and phone number when you create an account or place an order
- payment information (processed securely by our payment processor — we do not store full card numbers)
- communications you send us, including customer support messages
- email address when you subscribe to our launch list or newsletter
information collected automatically
- ip address, browser type, operating system, referring urls, and pages visited
- device identifiers and cookie data (see cookies section below)
- purchase history and browsing behaviour on our site
information from third parties
- if you connect a social media account or log in via a third-party service, we may receive basic profile information from that platform, subject to your privacy settings on that platform
how we use it
we use the information we collect to:
- process and fulfil your orders, including shipping notifications and delivery updates
- manage your account and subscription preferences
- send transactional emails (order confirmations, receipts, shipping updates)
- send marketing communications if you have opted in — you may unsubscribe at any time
- personalise your experience on our site based on your browsing and purchase history
- respond to customer service enquiries
- analyse site usage and improve our products, services, and website
- detect and prevent fraudulent transactions and other illegal activities
- comply with applicable legal obligations
our lawful basis for processing is: contract performance (for order fulfilment), legitimate interests (for analytics and fraud prevention), and consent (for marketing emails).
cookies & tracking
we use cookies and similar tracking technologies to operate and improve our site. cookies are small data files stored on your device.
types of cookies we use:
- essential cookies: required for the site to function — shopping cart, login sessions, checkout flow
- analytics cookies: help us understand how visitors use our site (e.g. google analytics — data is aggregated and anonymised where possible)
- marketing cookies: used to deliver relevant advertisements and track campaign performance (e.g. meta pixel, google ads)
- preference cookies: remember your settings and preferences across visits
you can control cookies through your browser settings. disabling certain cookies may affect the functionality of our site. you may also opt out of interest-based advertising via the digital advertising alliance opt-out tool.
your rights
depending on your location, you may have the following rights regarding your personal data:
- access: request a copy of the personal information we hold about you
- correction: request that we correct inaccurate or incomplete information
- deletion: request that we delete your personal information, subject to certain exceptions
- portability: request your data in a structured, machine-readable format
- objection: object to processing based on legitimate interests or for direct marketing
- withdrawal of consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
to exercise any of these rights, please contact us at privacy@navanpet.com. we will respond within 30 days. we may need to verify your identity before fulfilling a request.
california residents (ccpa)
if you are a california resident, the california consumer privacy act (ccpa) and california privacy rights act (cpra) give you additional rights regarding your personal information.
categories of personal information collected in the past 12 months: identifiers (name, email, ip address), commercial information (purchase history), internet activity (browsing behaviour on our site), and inferences drawn from the above.
your california rights include:
- the right to know what personal information we collect, use, disclose, and sell
- the right to delete personal information we have collected, subject to exceptions
- the right to correct inaccurate personal information
- the right to opt out of the sale or sharing of personal information — we do not sell your personal information
- the right to limit use of sensitive personal information
- the right to non-discrimination for exercising your rights
to exercise your california rights, contact us at privacy@navanpet.com or submit a request through our website. we will acknowledge your request within 10 business days and respond within 45 calendar days.
you may designate an authorised agent to submit a request on your behalf. we may require written permission and identity verification.
data retention
we retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
- account information: retained for the duration of your account plus 3 years after account closure
- order records: retained for 7 years for tax and accounting compliance
- marketing data: retained until you unsubscribe or request deletion
- analytics data: typically retained in aggregated, anonymised form
when personal information is no longer required, we delete or anonymise it securely.
children's privacy
our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. if you believe we have inadvertently collected such information, please contact us immediately at privacy@navanpet.com and we will take steps to delete it promptly.
security
we implement commercially reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. these include ssl/tls encryption for data in transit, secure payment processing via pci-compliant providers, and access controls limiting who can access your data.
however, no method of transmission over the internet or electronic storage is 100% secure. while we strive to protect your personal information, we cannot guarantee its absolute security.
changes to this policy
we may update this privacy policy from time to time. when we do, we will revise the "last updated" date at the top of this page. if we make material changes, we will notify you by email (to the address associated with your account) or by posting a prominent notice on our website prior to the change taking effect.
your continued use of our service after any changes constitutes your acceptance of the revised policy.
contact us
if you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
- email: privacy@navanpet.com
- general: hello@navanpet.com
- website: navanpet.com
we will make every effort to resolve your concern promptly and transparently — consistent with our commitment to clean ingredients and honest design.